FAQ

Products and Ingredients

Are your products safe for sensitive skin?

Yes. Our formulas are gentle and made with plant based oils, essential oils, and clean botanicals. If you have reactive skin, start with an unscented or mild bar.

What clean standards do you follow?

All products are vegan, cruelty free, non GMO, paraben free, sulfate free, and free of synthetic fragrance.

Are Sapon IQ products vegan and cruelty free?

Yes. All products are fully vegan and never tested on animals.

Where are your products made?

Every Sapon IQ product is handcrafted in small batches in our USA studio, using the cold process method.

How are your ingredients sourced?

We partner with suppliers who share our commitment to clean, ethical, and environmentally responsible sourcing.

Usage and Routines

How do I use your bar soaps?

Wet the bar, lather in hands or with a washcloth or soap sock, cleanse the skin, and rinse thoroughly.

How long does a bar soap last?

Most bars last between 3 and 4 weeks with daily use. Longevity depends on how well the bar is kept dry between uses.

How should I store my bar soap?

Use a well draining soap dish and avoid leaving the bar sitting in water.

Can I combine Sapon IQ products with other skincare brands?

Yes. Our products are gentle and can be used alongside most skincare routines. If you use active ingredients on your face, start slowly and patch test.

Orders and Shipping

Where do you ship?

We currently ship within the United States.

How long does processing take?

Orders typically ship within 2 to 4 business days.

What shipping speeds are available?

Standard and expedited options are available at checkout.

How do I track my order?

You will receive a shipping confirmation email with a tracking link once your order has shipped.

Returns and Guarantees

What is your return policy?

We offer a 30 day return window for unused and unopened products. Due to the nature of personal care items, we cannot accept returns once a product has been opened.

What conditions are required for a return?

Products must be unused, unopened, and in their original condition.

How do I start a return?

Contact us with your order number and reason for return. We will guide you through the next steps.

When will I receive my refund?

Refunds are processed once the return is approved and received. Please allow 5 to 10 business days for the refund to appear on your original payment method.